Let’s get you
moving again.

Sign in to the same Game Center account you connected to your original save, then open Settings → Cloud save → Connect Game Center in Cargo Jam. If already connected, the button reads Sync saved game.

If another save is found, review the choice and select Recover Game Center save to switch to it. Saves and wallets are not merged. An unlinked guest save may not be recoverable after reinstalling or changing devices.

Yes. Open Settings → Cloud save → More save options. To link your current save, enter an email and password, tap Save my account, and check your verification email.

For a previously linked save, enter its email and password and choose Recover account. Use Reset password if needed. Email recovery is optional; adding a new email cannot recover a lost, unlinked guest save.

Check your internet connection and reopen Cargo Jam. Use the same Apple Account that made the purchase and recover the Cargo Jam save you used when buying. Then open Shop → Restore to restore eligible purchases, such as No Ads.

If the item is still missing, email us with the product name and approximate purchase date, along with your device and app version. Do not send passwords or payment-card details.

Restoring an entitlement and recovering a saved balance are different. Restore checks eligible Apple purchases, such as your right to remove automatic ads. It does not grant consumable items again.

Your remaining coins, boosters, claimed rewards and season access are associated with your Cargo Jam save. Recover that save through its linked Game Center account or email. Items already used are not replenished by restoring purchases.

No Ads removes automatic ads. Optional rewarded videos remain available when you choose to watch one. An available rewarded video can add one life, up to the five-life maximum, after server verification. Video availability varies.

Normal lives regenerate at a rate of one life every 15 minutes, up to five lives. The game shows a countdown until the next life. Temporary unlimited-lives rewards may also be available in the game.

Cargo Jam needs an internet connection to authenticate your account and validate saved progress, purchases and rewards. Check Wi-Fi or mobile data, reopen the game, and tap Try again on the connection screen.

If the issue continues, try another network and contact support with the exact message you see. Avoid reinstalling while a guest save is unlinked.

Open Settings → Cloud save → More save options → Delete account, then follow the identity confirmation and choose Delete permanently. This deletes your active saved progress and authentication account, including progress in the test and live game. It cannot be undone and does not automatically refund purchases.

Limited purchase and security records remain to prevent fraud and duplicate rewards. For privacy requests or help when you cannot access the game, email contact@7sarl.dev. Read our privacy policy for details.

Apple handles payments and refund decisions. Sign in at reportaproblem.apple.com with the Apple Account used for the purchase, choose Request a refund, and follow the instructions. Eligibility depends on the purchase and your region.

See Apple’s refund instructions for help.